CMP Customers Have Sent Over 1,000 Billing Complaints To State Regulators

Mar 13, 2018

Maine’s public advocate has sent a letter to the Public Utilities Commission urging it to order Central Maine Power not to disconnect consumers who have filed complaints over high electricity bills.

PUC spokesman Harry Lanphear says the commission will formally deliberate the request, but in the meantime, customers are protected.

“Our rules prohibit disconnection of any customer that has a pending complaint,” he says. "Therefore, none of the customers that have unresoved complaints will be disconnected."

Lanphear says over the past couple of months, the PUC has received more than 1,000 complaints from CMP customers about billing and usage errors. The PUC launched an investigation in February.

Lanphear says the PUC expects to receive pertinent data by the end of the month and will expedite a review.

This story was originally published March 12, 2018 at 4:52 p.m. ET.