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Maine Utility Regulators: CMP Could Face Sanctions For Failing To Address Customer Service Issues

Robert F. Bukaty
/
Associated Press/file
In this Oct. 14, 2010 file photo, a new Central Maine Power "smart meter" displays electricity usage at a business in Freeport.

The Maine Public Utilities Commission's Consumer Assistance and Safety Division says Central Maine Power should immediately address a number of customer service issues.PUC spokesman Harry Lanphear says the utility has failed to issue bills to thousands of new and existing customers since it implemented its new SmartCare billing system on November 1, 2107. 

In addition, the commission says CMP has taken too long to address customer complaints, and has not been connecting customers who are behind on payments with the Efficiency Maine Trust program "so that the Trust can make recommendations on energy efficiency programs that might assist those customers," Lanphear says.

The findings are detailed in a letter that also lays out some severe enforcement actions which could be imposed if CMP fails to take action.

A Central Maine Power spokesperson says the company has received the letter, takes the issues very seriously and intends to respond.

Maine Public Advocate Barry Hobbins says, while it comes a little late, his office is pleased with the letter. At the same time, he says the commission has given CMP a lot of time to correct the problems.

"And, unfortunately, they find themselves now somewhat embarrassed or disappointed that the issues, after being over a year old, are not getting any better," Hobbins says.

Ed Morin
Ed is a Maine native who spent his early childhood in Livermore Falls before moving to Farmington. He graduated from Mount Blue High School in 1970 before going to the University of Maine at Orono where he received his BA in speech in 1974 with a broadcast concentration. It was during that time that he first became involved with public broadcasting. He served as an intern for what was then called MPBN TV and also did volunteer work for MPBN Radio.